P.O BOX 1433 Kent, OH 44240

Customer Support

Great customer service is the core competency of our Overlook logistics to meet our customer satisfaction. We depend upon good communication and timely and damage free deliveries. And an efficient customer service in Overlook logistics helps the logistics chain to operate well, to the best of its capabilities. We promise 24/7 support service by our excellent experts. Our customer care representatives enable good communication and customer service, and lead to happy customers.

A good partner support is imperative to handle all the transportations issues.

We Overlook Logistics is the partner support that ensures the delivery of goods to the correct destinations, on time, and that too cost effectively.In case our customers may have various queries, our logistics partner stands two steps ahead in providing the answer to each such question. As communication is our key aspect, we will respond promptly to all of your queries and solve all of your problems with effective management. We rest on our customers to determine the reputation and the goodwill of our company. 

Being a transportation provider we aim to provide excellent customer services that includes :

  • Provide transparency 
  • Give timely status updates
  • Communicate regularly and thoroughly  
  • Promptly respond to questions and requests
  • Deliver on commitments
  • Be upfront and honest
  • Educate you and any other partners about best practices
  • View your transportation goals as ours  
  • Offer proactive solutions of the problems
  • Internally reward accountability 
  • Provide continuous improvement opportunities through technology and analysis of data
  • Treat you and others as an extension of our business  

Contact us today with no obligation.

Overlook Logistics

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