P.O BOX 1433 Kent, OH 44240

Customer Support

Great customer service is the core competency of our Overlook logistics to meet our customer satisfaction. We depend upon good communication and timely and damage free deliveries. And an efficient customer service in Overlook logistics helps the logistics chain to operate well, to the best of its capabilities. We promise 24/7 support service by our excellent experts. Our customer care representatives enable good communication and customer service, and lead to happy customers.

A good partner support is imperative to handle all the transportations issues.

We Overlook Logistics is the partner support that ensures the delivery of goods to the correct destinations, on time, and that too cost effectively.In case our customers may have various queries, our logistics partner stands two steps ahead in providing the answer to each such question. As communication is our key aspect, we will respond promptly to all of your queries and solve all of your problems with effective management. We rest on our customers to determine the reputation and the goodwill of our company.

Being a transportation provider we aim to provide excellent customer services that includes :

Provide transparency
Give timely status updates
Communicate regularly and thoroughly
Promptly respond to questions and requests
Deliver on commitments
Be upfront and honest
Educate you and any other partners about best practices
View your transportation goals as ours
Offer proactive solutions of the problems
Internally reward accountability
Provide continuous improvement opportunities through technology and analysis of data
Treat you and others as an extension of our business